Policies

About Cancellations & Refunds

We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment. Late cancellations will be subject to a fee of 50%. The salon will always try to accommodate you with your preferred Stylist, if your Stylist is unable to work on the day of your appointment we will try to accommodate your appointment with a Stylist of equal or greater Stylist Level. Due to the artistic nature of the services our stylists provide, we cannot offer refunds for services rendered. We will honor adjustments to hair services within 7 days of the original appointment. Refund Requests are at managements discretion and issued accordingly. Out of respect for our guests, services for clients arriving more than fifteen minutes late will be honored at [salon]718's discretion. We reserve the right to cancel or modify your services as needed to stay on time for the following appointment.